Consumer Electronics & Appliance News, Reviews & Information.

18
Sep 12

Your guide to the Vann’s call center


This sums up the call center philosophy

My desk used to be right next to the call center.

And it drove some of my colleagues nuts. All the hubbub, all the sound.

But I loved it. The sound. The excitement. And because I got to be near what I consider to be the heart and the soul of Vanns.com.

Working, up close and personal

Ryan was the nearest to my desk, so I got to hear his passion and concern for the customer up close. “Call me and tell me if you love this sound system“, “When it’s set up, call and tell me it’s not the best flat screen TV picture you’ve seen” and even the simple “Let me know when you get this”, were phrases I heard countless times. And I heard everyone in the call center get the return calls from customers, weeks or months later.

Almost all the customers agreed: they were thrilled with their top rated receiver and speakers, or their flat screen TV.

Of course, it’s not just Ryan — I just happened to sit closest to him — it’s the entire call center! The call center is full of people who want to help their customers make sure they’re getting not just the product they want, but the one that fits their needs.

When you’re in the middle of it

Monday Morning, 9:15 AM, the calm before the storm

Shipping; marketing; accounting — it’s all there to make sure that our call center gets to speak with you, our customer, and guide you to the perfect match in a product. That support structure helps them focus on learning what’s what. Whether you’re looking for something as cool and exciting as a new home theater with surround sound, right down to the less thrilling (but just as critical) surge protector that plugs the whole thing in, the call center is ready with the right advice, the right attitude, and the right product training.

Our call center doesn’t work on commission, and they pride themselves on repeat business. That’s why everyone in the call center (and our floor salesman, for that matter) are trained to ask questions before they make recommendations. They can take the time to really find out what you need — because sometimes the answer may surprise even you.

Timeless service

There’s no clock on customer service.

We aren’t trying to “process” you into a pre-chosen purchase. The Call Center is trained to take the time and match the customer to the product, and then make sure you get the support you need.

Believe me: if everyone wanted the same thing, that would sure make inventory a simple thing!

But we carry a wide selection of products, because we have a wide variety of customers, each with unique wants and needs. And Vann’s is ready to meet those needs.

Use those digits

Now things are moving

And that’s why the call center is ready to talk to you, ready to guide you through the hundreds of flat screen TVs, or the multiple top rated receivers we carry, to get just the right one for you.

So when you’re visiting the web site, and see our selection of flat screen TV’s, top rated receivers and speakers, or cameras, don’t be worried that you might not know everything about those products. Be glad that we have the selection, and that we have the call center. Go ahead, call  1-800 769-5668 and find out how helpful we can be.

 



Vann's, delighting customers since 1961
© Copyright 1996-2010, Vanns.com, Inc. Vann's is a registered trademark of Vann's Inc. All Rights Reserved. 08/30/2010 (147)
 
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